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Welcome to the Planetary Trading Card Game FAQ and Help section! Here you will find answers to common questions about our products, services, and website. If you need further assistance, don’t hesitate to reach out to our support team.

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Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse our selection of Planetary Trading Card Game products, select the items you want, and click “Add to Cart.” Once you’ve finished shopping, go to your cart and proceed to checkout. You’ll need to enter your shipping and payment information to complete the purchase.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express, Discover)

3. Can I cancel or modify my order after placing it?

If you need to cancel or modify your order, please contact us as soon as possible at planetarytcg@gmail.com. Once an order has been processed and shipped, we may not be able to make changes.

4. What shipping options are available?

We ship through FedEx, and you can choose from several shipping options, including Ground, 2-Day, Overnight, and International shipping. Check our Shipping Policy for more details.

5. How do I track my order?

Once your order has shipped, you will receive an email with a FedEx tracking number. Use this number on the FedEx website to track your package.

6. Do you ship internationally?

Yes, we offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and additional fees. See our Shipping Policy for more details.

7. What is your return policy?

We want you to be happy with your purchase! If you’re not satisfied, you can return your item within 30 days of delivery. The item is not subject to returns if tampered with or opened.

8. Are the cards on the site official Planetary Trading Card Game cards?

Yes, all cards listed on our site are official Planetary Trading Card Game products. We ensure authenticity and quality with every purchase.

9. How can I get in touch with customer support?

You can reach our customer support team by emailing us at planetarytcg@gmail.com or by using the Contact Us form on our website. We aim to respond to all inquiries within 1-2 business days.

10. What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect order, please contact us immediately at planetarytcg@gmail.com. We will work with you to resolve the issue as quickly as possible.

Help Section

1. How to Manage Your Account

You can manage your account by clicking on the My Account section at the top of the website. From there, you can view your order history, update your shipping and payment details, and reset your password.

2. Understanding the Card Data Section

Our website includes detailed data on the cards in each set of the Planetary Trading Card Game. You can browse cards by set, view detailed stats, and learn more about card abilities and strategies. This data is proprietary and protected, so it is available for personal use only. Unauthorized reproduction or distribution of this data is prohibited.

3. Troubleshooting Common Issues

  • I’m having trouble logging into my account:
    Double-check your email and password. If you’ve forgotten your password, use the Forgot Password link to reset it. If the issue persists, contact us at planetarytcg@gmail.com.

  • My order is delayed:
    Check your FedEx tracking number for updates on your shipment. If your package is delayed beyond the expected delivery time, feel free to reach out to us.

  • I didn’t receive a confirmation email:
    If you didn’t receive a confirmation email after placing your order, check your spam/junk folder. If it’s not there, please contact us to ensure your order was processed.

4. How to Report a Problem

If you encounter any issues with the website, your order, or any aspect of our service, please report it by emailing us at planetarytcg@gmail.com or using the Contact Us form. Be sure to include as many details as possible to help us resolve your issue quickly.

Need more help?

If your question isn’t answered here, feel free to reach out to our support team. We’re here to help!

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